Include your experience of the developer’s support to provide feedback to the developer and inform other Play users. Jerome Senaillat Senior Creative, Interactive Art Director at Google Brand Studio APAC Huan Zhang Art Director & Designer at 95Teleweb Matt Clack Group. If your inquiry is about a problem with a purchase you made, you should expect a response within three business days.Īfter you contact the developer, you can leave a public review for the app on the Play Store. You should expect a courteous and professional response when you contact a developer about an issue. What to expect when contacting an app developer For example, mention whether you’d like help fixing the issue or would like a refund for your purchase. Such as "My in-app purchase didn’t come through," or "the app isn’t working properly when I open it." Examples include "Facebook," "Clash of Clans," or "Candy Crush."
When you contact the developer, let them know: What to say when you contact the developer The openness of the Android platform enables innovation in new mobile form factors like foldable phones. Today, Android powers a rich and open ecosystem of devices serving billions of users around the world.
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